BYDOO is an online shop for pest control, garden care, pet care and household products, run by BYDOO BV in Amsterdam, the Netherlands (KvK 74313541). We sell brands such as Victor, Catchmaster, The Big Cheese and Compo and deliver to customers across Europe. The shop is available in English, Dutch and German.

Add the products you want to your cart, open the cart and click Checkout. Enter your delivery address, choose a payment method and confirm the order. You receive an order confirmation by email straight away. Need help choosing a product or placing an order? Call or email our customer service.

You can pay with Visa, Mastercard, Maestro, American Express, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Bancontact, iDEAL | Wero, MobilePay and Satispay. The options shown depend on your country and device, and you choose at checkout. All payments go through a secure, encrypted connection.

Shipping is free on orders from €40 to the Netherlands, Germany, Belgium and Austria. Below €40 it costs €6.95 in the Netherlands and €7.95 in Germany, Belgium and Austria. France and Luxembourg cost €14.95, other EU countries €25, and the United Kingdom, Scandinavia and islands €80. See our shipping page.

Orders placed before 16:00 (CET) on a working day, Monday to Friday, are shipped the same day. Orders placed after 16:00, at the weekend or on a public holiday are shipped on the next working day. If a product is unexpectedly out of stock, we email you the expected shipping date.

After shipping, delivery usually takes 1–2 working days in the Netherlands and 2–4 working days in Germany. Delivery to other countries takes longer and depends on the destination and carrier. Carriers deliver on working days and we cannot guarantee a time of day. Contact us if your order has not arrived as expected.

Standard parcels are shipped with DPD. Small items that fit through the letterbox are sent with Intrapost, and pallets, for example of briquettes, are delivered by DHL. We choose the carrier based on the size and weight of your order. You receive the tracking details by email as soon as your order has shipped.

As soon as your order has shipped, you receive an email with a tracking number and a link to the carrier's tracking page. Use it to follow your parcel and see the expected delivery date. If you cannot find the email, check your spam folder or contact us with your order number.

Yes, as long as the order has not been shipped. Email info@bydoo.eu or call +31 85 877 1697 with your order number. Orders placed before 16:00 usually leave the same working day, so contact us quickly. If your order has already shipped, you can return it within 30 days instead.

You can return products within 30 days of receipt without giving a reason. First email info@bydoo.eu with your order number, then send the product in its original packaging, with all accessories, to BYDOO BV, Pietersbergweg 291, 1105 BM Amsterdam, the Netherlands. Return shipping costs are paid by the customer. See our return policy.

We refund the amount within 3–5 working days after we have received and checked your return. The refund includes the original shipping costs you paid. If a returned product is damaged or can no longer be sold, for example because the packaging is missing, we may refuse the refund for that product.

If a product stops working after the 30-day return period but is still under the manufacturer's warranty, we will exchange or refund it. Email info@bydoo.eu with your order number, a description of the problem and, if possible, a photo. We will then explain how to send the product back.

Some products are not offered in our German shop because of local rules, for example certain glue traps and weed killers for paving. These products are not shown when you shop in our German store. Looking for an alternative? Contact us and we will help you find a suitable product.

Our customer service is available Monday to Friday from 9:00 to 17:00 (CET). Call +31 85 877 1697, email info@bydoo.eu or use the form on our contact page. If your question is about an order, please include your order number so we can help you faster.

Yes. If you cannot find the product you need on bydoo.eu, email info@bydoo.eu or call us. Our customer service will check whether we can supply it and, if it is not in our range yet, whether we can add it in the short term. Please tell us the brand, product name and quantity.

Yes. Our shop runs on Shopify and every page, including checkout, uses an encrypted HTTPS connection. We use your details to process and deliver your order and to provide customer service, as described in our privacy and cookie policy.